Privacy Policy

Scope

This policy covers Field + Focus websites, customer accounts, license activation, and support for Delta Processing Engine and related products. It does not describe third-party DAW or host behaviour.

Data we collect (when services are live)

• Account & commerce: email address, order references from our Merchant of Record, and license entitlement records.
• Activation: opaque machine identifier (machineId), optional device label, app version, and macOS version — not raw hardware serial numbers.
• Downloads & security: IP address, user-agent, and timestamp when you request an installer (short retention; see below).
• Support: information you choose to send (email, repro steps, optional diagnostics bundle).

Data we do not collect by default

• Payment card numbers (handled only by the MoR checkout provider).
• Audio, presets, MIDI maps, or project content from your sessions.
• Background telemetry or always-on analytics from the plugin.
• Automatic upload of crash dumps — there is no in-app crash reporter in v1.

Delta diagnostics export (beta / support)

Settings → Logging → Export Bundle… is manual and opt-in. The default bundle is privacy-preserving:

• Included: plugin version, build type, host/wrapper metadata, logging toggle state, recent status messages, optional performance log tails, glitch markers, and redacted log excerpts.
• Excluded by default: audio files, preset names, user preset JSON, sampler folder paths, host project paths, and licensing or Keychain data.

Logs are stored locally under ~/Library/Logs/Delta Processing Engine/. Path segments in log tails may be shortened to ~. Do not share a bundle publicly if you enabled any future path-inclusion option.

For host crashes, macOS may write reports to ~/Library/Logs/DiagnosticReports/ — those are outside our app and are only sent to us if you attach them manually.

Phone-home stance

Delta Processing Engine does not require network access after successful license activation (v1). The in-app "Check for updates" action (when implemented) performs a single user-initiated request to our version manifest — no background polling.

Retention (draft targets)

• Account & license records: life of entitlement + legal hold.
• Download access logs: approximately 90 days.
• Webhook / audit events: approximately 1 year.
• Support email + attachments: until ticket resolved + reasonable archive.

Your rights

Depending on your region you may request access, correction, or deletion of personal data we hold. Contact support@fieldandfocus.ca. We do not sell personal data.

Changes

We will update this page when licensing, commerce, or diagnostics behaviour changes. Material changes will be noted with a new effective date.